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Terms and Conditions

Last updated: 9 November 2026

Welcome to EUSUK Market (eusuk.com). These Terms and Conditions ("Terms") govern your use of our website, mobile applications and services (together, the "Platform"). Please read them carefully. By creating an account, browsing or placing an order you agree to these Terms. If you do not agree, please do not use the Platform.

1. Who we are

EUSUK Market is a trading name of EUSUK Holding LLC, a company registered in France ("EUSUK Market", "we", "us", "our").

2. Our marketplace

EUSUK Market is an online multi-vendor marketplace. Products are offered either directly by EUSUK Market ("in-house products") or by independent third-party sellers ("Vendors"). Each product page and your order confirmation show who the seller is.

  • When you buy from a Vendor, your contract of sale is with that Vendor. EUSUK Market provides the Platform, processes payments on the Vendor's behalf and helps resolve problems, but is not the seller of those products unless we say otherwise.
  • When you buy an in-house product, your contract of sale is with EUSUK Holding LLC.
  • Vendors must comply with all laws that apply to their products and sales, including consumer protection, product safety and tax laws.

3. Who can use the Platform

  • You must be at least 18 years old, or the age of legal majority where you live, to create an account and place orders.
  • You must give accurate, complete and current information and keep your login details confidential. You are responsible for activity on your account.
  • We may suspend or close accounts that break these Terms, are used fraudulently or put other users at risk.

4. Selling worldwide and restricted destinations

We aim to deliver to customers in every country where the sale and delivery of the product is lawful. Some products cannot be shipped to some countries because of local laws, import restrictions, export controls or international sanctions. We, or the Vendor, may refuse or cancel an order where delivery would be unlawful. We do not sell or ship to persons, entities or destinations subject to applicable sanctions.

5. Products, prices and taxes

  • We and our Vendors take care to describe products accurately. Colours and images may vary slightly depending on your screen.
  • Prices are shown in the currency displayed at checkout. Where required by law (for example in the EU and UK), prices shown to consumers include VAT or equivalent sales taxes.
  • Delivery charges are shown separately before you pay.
  • International orders: import duties, customs fees and local taxes charged by the destination country are paid by the customer unless the checkout clearly states that they are included. See our Shipping Policy.
  • If a price is obviously wrong because of an error, we or the Vendor may cancel the order and refund you in full.

6. Orders and contract formation

  1. You place an order by following the checkout steps and confirming payment.
  2. We send an email confirming receipt of your order. This is not yet an acceptance.
  3. The contract is formed when the order is accepted and confirmed as processing or shipped.
  4. An order may be refused or cancelled, with a full refund, if a product is unavailable, cannot lawfully be delivered to your country, or a payment or fraud check fails.

7. Payment

You can pay using the methods shown at checkout. Payments are processed by secure third-party payment providers. EUSUK Market does not store your full card details. You confirm that you are authorised to use the payment method you provide.

8. Delivery

Delivery times, costs and carriers depend on the seller, the product and your location. They are explained in our Shipping Policy. Risk of loss passes to you when the goods are delivered to you or to a person you have nominated.

9. Cancellations, returns and refunds

Your cancellation and return rights are explained in our Cancellation Policy, Return Policy and Refund Policy. These form part of these Terms. Consumers in the European Union, the United Kingdom and many other countries have a legal right to withdraw from an online purchase within 14 days. Nothing in these Terms limits that right.

10. Legal guarantee and faulty products

All products must be as described, fit for purpose and of satisfactory quality. Consumers in the EU benefit from the legal guarantee of conformity for at least two years from delivery. Consumers in the UK have rights under the Consumer Rights Act 2015. Consumers elsewhere have the rights given by their local law. If a product is faulty or not as described, contact support@eusuk.com and we will help you obtain a repair, replacement or refund. Any manufacturer's or Vendor's commercial warranty is in addition to these legal rights.

11. Acceptable use

You must not:

  • use the Platform for any unlawful, fraudulent or harmful purpose;
  • post false reviews, spam, offensive content or content that infringes the rights of others;
  • attempt to interfere with the security or operation of the Platform, or scrape or copy it by automated means without permission;
  • buy products for unlawful resale or to evade export controls or sanctions.

12. Reviews and user content

Reviews must be honest and based on your own experience. We may moderate or remove reviews and content that break these Terms. By posting content you give us a non-exclusive, worldwide, royalty-free licence to display it on the Platform.

13. Intellectual property

The Platform, the EUSUK Market name and logo, and all content we create are owned by or licensed to EUSUK Holding LLC. Product content belongs to the respective Vendors or brands. You may not copy or reuse it without permission, except for personal, non-commercial use.

14. Liability

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded by law. Nothing limits your statutory consumer rights.
  • Subject to that, we are not liable for losses that were not reasonably foreseeable, for business losses (consumers use the Platform for private purposes), or for delays caused by events beyond our reasonable control.
  • For products sold by Vendors, the Vendor is responsible for the product and its conformity. We will nevertheless help you resolve any issue.

15. Privacy and cookies

We handle your personal data as described in our Privacy Policy.

16. Complaints and disputes

If you have a complaint, contact support@eusuk.com. We aim to reply within 2 business days and to resolve complaints within 14 days. Consumers may also use the consumer mediation and dispute resolution schemes available in their country.

17. Governing law

These Terms are governed by French law. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in the courts of your country of residence. Business customers agree to the exclusive jurisdiction of the courts of France, France.

18. Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published when you placed it. We will notify registered users of significant changes.

19. Account security, fraud and suspension

To protect customers, sellers and the Platform, we may verify identity and payment details, cancel suspicious orders, limit quantities, and suspend or close accounts involved in any of the following:

  • fraud, payment abuse or identity misuse;
  • abusive returns or refund claims;
  • reselling in breach of these Terms;
  • harassment;
  • attempts to bypass the Platform.

Where the law requires it, we tell you the reasons and how to appeal, by emailing support@eusuk.com.

20. Payment disputes and chargebacks

If you have a problem with an order, please contact us first so we can solve it quickly through Buyer Protection. Opening a chargeback or payment dispute does not affect your legal rights. However, chargebacks that are fraudulent or made in bad faith, for example after receiving the goods or a refund, may lead to account closure and recovery of the amounts and fees involved.

21. Indemnity (business users)

If you use the Platform for business purposes, you will indemnify EUSUK Holding LLC against all claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms or of the law, or from your infringement of third-party rights. This clause does not apply to consumers.

22. Availability of the Platform

We work to keep the Platform available and secure. However, we do not guarantee uninterrupted or error-free access, and we may carry out maintenance, updates or changes to features. We may withdraw products or services at any time without affecting orders already accepted.

23. Events beyond our control

Neither we nor sellers are responsible for delays or failures caused by events beyond reasonable control. These include natural disasters, epidemics, war, terrorism, strikes, carrier or customs disruption, power or internet failures, cyber-attacks and acts of government. If such an event delays your order significantly, you may cancel and receive a refund for goods not yet delivered.

24. Third-party links and services

The Platform may contain links to, or integrations with, third-party websites and services, such as payment providers and carriers. Their own terms and privacy policies apply, and we are not responsible for their content or practices.

25. Communications

You agree that we may communicate with you electronically, by email, in your account or by app notifications, and that electronic communications satisfy any legal requirement for written communication. Marketing communications are sent only with your consent or as allowed by law, and you can unsubscribe at any time.

26. General

27. Contact

EUSUK Market, operated by EUSUK Holding LLC (registered in France).
Email: info@eusuk.com. Support: support@eusuk.com