Last updated: 9 November 2026
Your safety comes first. This policy explains how EUSUK Market works to make sure products sold on our marketplace are safe. It follows the EU General Product Safety Regulation (GPSR, Regulation (EU) 2023/988), UK product safety law and other applicable rules.
1. What every product listing must show
For products offered to customers in the EU and UK, sellers must display:
- the name, postal and electronic address of the manufacturer;
- where the manufacturer is outside the EU/UK, the economic operator or responsible person established in the EU/UK;
- product identification: a picture, product type, and batch or serial number where applicable;
- warnings and safety information in the language of the destination country, and any required labels or markings (CE, UKCA, age warnings).
2. Seller obligations
- Sell only products that are safe and compliant with all applicable safety legislation in every destination country.
- Keep technical documentation and declarations of conformity, and provide them to us or to authorities on request.
- Inform us immediately of any safety issue, accident or recall, and cooperate with corrective actions.
3. Our measures
- We check product listings against the EU Safety Gate (RAPEX) and other recall databases, and remove dangerous products.
- We act on notices from authorities without undue delay, and in any case within 2 working days for orders concerning dangerous products.
- When a product is recalled or found to be dangerous, we inform affected customers who bought it through EUSUK Market, and explain how to get a remedy (repair, replacement or refund).
4. Report a safety problem
If you believe a product is unsafe, or you have had an accident with a product bought on EUSUK Market, stop using it and contact our product safety contact point at support@eusuk.com with the subject "Product safety". Please include the order number, a description and photos. You can also report it to your national market surveillance authority.
5. Current recalls
Product recalls affecting EUSUK Market customers will be published on this page and communicated directly to buyers.
