Cancellation Policy

Last updated: 9 November 2026

This policy explains how to cancel an order on EUSUK Market.

1. Cancelling before your order ships

You can cancel free of charge at any time before the order is shipped:

• go to My Orders in your account and choose Cancel order (available while the status is "Pending" or "Confirmed"); or
• email support@eusuk.com as soon as possible with your order number.

You will receive a full refund, including delivery charges, as described in our Refund Policy.

2. After your order has shipped

Once an order has been shipped it can no longer be cancelled in your account. You can still withdraw from the purchase within 14 days of delivery by following our Return Policy. If you refuse delivery of an international parcel, return shipping and any customs charges incurred may be deducted from your refund, unless the item was faulty or not as described.

3. Personalised, custom and digital items

Items made to order or personalised may only be cancelled before production starts. Digital products may be cancelled before the download or streaming has begun.

4. Cancellation by us or a Vendor

We or a Vendor may cancel an order, with a full refund, if:

• the item is out of stock;
• there was an obvious pricing error;
• delivery to your country is not lawful or possible, for example because of import restrictions, export controls or sanctions;
• a payment or fraud check fails.

We will tell you by email as soon as possible.

5. Subscriptions and pre-orders

Pre-orders can be cancelled free of charge at any time before shipping.

6. Contact

support@eusuk.com. Please include your order number.