Last updated: 9 November 2026
We want you to love what you buy on EUSUK Market. If you change your mind, you can return most items. This policy applies to in-house products and, as a minimum standard, to all Vendors on our marketplace. Some Vendors offer longer return periods, which are shown on the product page.
1. Your 14-day right to return
You may withdraw from your purchase within 14 days of the day you, or a person you nominate, receive the goods, without giving any reason. For an order delivered in several parcels, the 14 days start from the day you receive the last item.
This right is given to all customers worldwide. Consumers in the EU and UK hold it by law.
2. How to return an item
- Tell us within 14 days. Use My Orders → Return / Refund request in your account, or email support@eusuk.com with your order number. You may also use the model withdrawal form below. Any clear statement is enough.
- We will confirm and send you return instructions and the return address.
- Send the item back within 14 days of telling us.
3. Condition of returned items
You may handle the item as you would in a shop to check it. Please return it complete, with accessories and, where possible, in its original packaging. If the item has lost value because it was handled beyond what was necessary, we may deduct an amount that reflects that loss of value.
4. Return shipping costs
- Change of mind: the customer pays the direct cost of returning the item, unless the product page or the Vendor says returns are free.
- Faulty, damaged, wrong or not-as-described items: we or the Vendor pay all return costs.
- For international returns, please use a tracked service and keep proof of postage. Mark the parcel as a "Return of goods" to avoid import charges.
5. Items that cannot be returned
As permitted by law, the following cannot be returned for change of mind. They can always be returned if faulty.
- items made to your specifications or clearly personalised;
- perishable goods, or goods that deteriorate rapidly;
- sealed goods unsealed after delivery that cannot be returned for health or hygiene reasons, such as cosmetics, underwear and earrings;
- sealed audio, video or software unsealed after delivery;
- digital content downloaded or streamed after you agreed to start it and acknowledged losing the right of withdrawal;
- newspapers, periodicals and magazines;
- goods inseparably mixed with other items after delivery.
6. Faulty or incorrect items
If an item arrives damaged, faulty or different from the description, contact support@eusuk.com as soon as possible with photos. You can choose a repair, replacement or refund as provided by your legal guarantee rights: at least 2 years from delivery in the EU, and as provided by the Consumer Rights Act in the UK.
7. Refunds
See our Refund Policy for how and when you are refunded.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: EUSUK Market (EUSUK Holding LLC). Email: support@eusuk.com
- I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ________
- Ordered on / received on: ________
- Order number: ________
- Name of consumer(s): ________
- Address of consumer(s): ________
- Signature of consumer(s) (only if this form is sent on paper): ________
- Date: ________
