Refund Policy

Last updated: 9 November 2026

This Refund Policy explains how and when EUSUK Market refunds you for cancelled or returned orders. It applies to in-house products and is the minimum standard for all Vendors on our marketplace.

1. When you get a refund

• Order cancelled before shipping: full refund, including delivery charges.
• Change of mind return within 14 days: refund of the price paid plus the original standard delivery charge. If you chose a more expensive delivery option, we refund only the cost of the cheapest standard delivery we offered.
• Faulty, damaged, wrong or not-as-described item: full refund of the price, delivery charges and return costs. You may choose a repair or replacement instead.
• Item lost in transit: full refund or replacement once the carrier's investigation confirms the loss.

2. Timing

We refund you within 14 days of the day we are informed of your decision to withdraw. We may wait to refund until we have received the goods back, or until you have supplied proof of sending them back, whichever is earliest. Refunds for faulty items are made within 14 days of us agreeing that you are entitled to one.

3. Method

Refunds are made using the same payment method you used for the order, unless you expressly agree otherwise. You will not pay any fee for the refund. Depending on your bank or payment provider, it can take a further 3–10 business days for the money to appear in your account.

If you paid by cash on delivery, we will refund by bank transfer or to your EUSUK Market wallet, as you choose.

4. Partial refunds

We may make a partial refund only where an item is returned with a reduced value due to handling beyond what was necessary to check it, as explained in our Return Policy.

5. Duties, taxes and currency

• For international orders, import duties and taxes you paid to your customs authority are refunded by us only if we collected them at checkout. Otherwise you may be able to reclaim them from your local customs authority.
• Refunds are made in the currency you paid in. We are not responsible for exchange-rate differences applied by your bank.

6. Marketplace orders

For products sold by Vendors, refunds are approved by the Vendor under this policy. If a Vendor does not respond or unfairly refuses a valid refund, contact support@eusuk.com. EUSUK Market will review the case and may refund you directly.

7. Contact

Questions about a refund: support@eusuk.com. Please include your order number.