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Seller Agreement

Last updated: 9 November 2026

This Seller Agreement ("Agreement") applies to every business that registers as a seller ("Vendor", "you") on EUSUK Market. EUSUK Market is operated by EUSUK Holding LLC, registered in France ("EUSUK Market", "we", "us"). By registering a store you accept this Agreement, our Terms and Conditions, Prohibited & Restricted Items Policy, Product Safety Policy and all policies linked from them.

1. Eligibility and verification

  • Only businesses and professional traders may sell. You must be legally registered in your country and authorised to sell the products you list.
  • Before your store goes live, and at any time after, you must provide accurate information. We may verify it, as required by the EU Digital Services Act (trader traceability). This includes:
    • legal name, address, email and telephone;
    • company registration number;
    • VAT/tax number where applicable;
    • an identity document of the legal representative;
    • bank account details;
    • a self-certification that you only offer products that comply with applicable law.
  • We may refuse, suspend or close any store whose information is incomplete, false or cannot be verified.

2. Your obligations as the seller

You are the seller of record for your products and are fully responsible for:

  • accurate, complete and lawful listings: title, description, images, price, stock, delivery time, country of origin and mandatory product information;
  • product safety and compliance, including CE/UKCA marking, labelling, instructions and warnings in the required languages;
  • naming the manufacturer or an EU/UK responsible person where the law requires it;
  • holding all licences and the intellectual property rights needed to sell each product;
  • shipping on time, with tracking where possible, and complying with export controls, sanctions and customs rules;
  • honouring customers' legal rights: the 14-day right of withdrawal, the legal guarantee of conformity, and our Return, Refund and Cancellation Policies as a minimum standard;
  • issuing compliant invoices and collecting, declaring and paying all taxes (including VAT/OSS, sales taxes and import duties) due on your sales;
  • handling customer data only to fulfil orders, in line with GDPR and our Privacy Policy, and never using it for your own marketing without consent.

3. Prohibited conduct

You must not:

  • list prohibited, counterfeit, unsafe or recalled goods;
  • manipulate reviews or rankings;
  • contact buyers to complete sales outside EUSUK Market (fee avoidance);
  • use misleading prices, fake discounts or fake scarcity;
  • open duplicate stores to avoid sanctions;
  • engage in fraud, money laundering or any unlawful activity.

4. Payments, commission and payouts

  • Payment collection. You appoint EUSUK Holding LLC as your limited agent solely to accept payments from buyers on your behalf. A buyer's payment to us is treated as payment to you and discharges the buyer's payment obligation.
  • Commission. We charge a commission on each sale, deducted automatically. The rate is shown in your Seller Centre. The current standard rate is 5%. We may change the rate on at least 15 days' notice.
  • Seller wallet. Your net earnings (sale amount less commission, refunds, chargebacks, fees and any amounts you owe us) are credited to your seller wallet.
  • Payout reserve. To cover returns and disputes, earnings become available for withdrawal after the order is delivered and the 14-day withdrawal period has ended. We may extend this hold for new sellers, high-risk categories, unusual activity or open disputes.
  • Withdrawals. You request payouts from your wallet to your verified bank account. We aim to process approved requests within 7 business days. You pay any bank or currency fees.
  • Refunds and chargebacks. Refunds, chargebacks and related fees for your orders are charged to you. If your wallet balance is insufficient, you must repay us on request, and we may set off the amount against future earnings.

5. Orders, shipping and customer service

  • Accept or cancel new orders promptly. Ship within the dispatch time shown on your listing, and upload tracking.
  • Answer customer messages within 2 business days.
  • Keep your cancellation, late-shipment and complaint rates low. We may set and publish performance standards.
  • If you do not resolve a valid customer complaint, we may refund the customer under our Buyer Protection and recover the amount from you.

6. Content licence

You grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, translate, adapt and display your store name, logos, listings and images. We use this licence to operate and promote EUSUK Market, including on social media, advertising and search engines. You confirm that you own or are licensed to use all content you upload.

7. Moderation, suspension and termination

  • We may remove listings, restrict features, withhold payouts (where linked to a breach, fraud or legal requirement) or suspend or close your store if you breach this Agreement or the law, or if you put buyers or EUSUK Market at risk.
  • Under the Digital Services Act and the EU Platform-to-Business Regulation, we will give you a statement of reasons. Where required, we give you advance notice: 30 days for termination without cause. You may contest any decision through our internal complaint system at support@eusuk.com.
  • You may close your store at any time once all open orders, returns and disputes are completed.

8. Liability and indemnity

  • You will indemnify and hold harmless EUSUK Holding LLC, its officers and staff from all claims, losses, fines and costs (including reasonable legal fees) arising from:
    • your products;
    • your listings or content;
    • your breach of this Agreement;
    • your breach of any law or third-party rights.
  • To the extent permitted by law, our total liability to you under this Agreement in any 12-month period is limited to the commission you paid us in that period. We are not liable for lost profits, lost business or indirect loss.
  • You must maintain appropriate insurance for your activity, including product liability insurance where relevant.

9. Confidentiality and data

Keep confidential any non-public information about EUSUK Market and its customers. We and you are each independent controllers of buyer personal data for our respective purposes, and each will comply with applicable data protection law.

10. Changes, law and disputes

We may amend this Agreement on at least 15 days' notice, or longer where the law requires. Continued selling after the effective date means you accept the change. This Agreement is governed by French law. The courts of France have exclusive jurisdiction, without prejudice to any mediation available under the Platform-to-Business Regulation.

11. Contact

Seller support: support@eusuk.com. Legal notices: info@eusuk.com