Shipping Policy

Last updated: 9 November 2026

EUSUK Market delivers worldwide, to every country where the sale and import of the product is lawful. This policy explains processing, delivery times, costs and customs.

1. Processing time

Orders are usually prepared within 1–3 business days. Some Vendors or made-to-order products need longer. The expected dispatch time is shown on the product page. Business days are Monday to Friday, excluding public holidays.

2. Delivery times

Typical delivery times after dispatch (estimates, not guarantees):

Products from Vendors may ship from different countries, so each Vendor's delivery estimate is shown at checkout. If your order has not arrived within 30 days of the estimated delivery date, you may cancel and receive a full refund.

3. Delivery costs

Delivery charges depend on the seller, weight, size, destination and the method you choose. They are always shown at checkout before you pay. Free-delivery offers, where available, are shown on the product page or in the basket.

4. Customs, duties and import taxes

• International orders may be subject to import duties, customs fees and local taxes (such as VAT/GST) charged by the destination country.
• Unless the checkout clearly states that duties and taxes are included (DDP), these charges are paid by the customer to the carrier or customs on delivery (DAP/DDU).
• Customs policies vary by country. Please check with your local customs office if you are unsure.
• For EU and UK customers, VAT on low-value imports may be collected at checkout where the law requires it, so that you do not pay it again on delivery.
• Refusing to pay import charges does not count as a valid withdrawal. Return costs and charges may be deducted from any refund.

5. Restricted items and destinations

Some products, such as batteries, liquids, aerosols, cosmetics and electronics, may be restricted by carriers or by the laws of the destination country. Orders cannot be shipped to destinations or recipients subject to international sanctions or export controls. If we or a Vendor cannot deliver an item to you, the order is cancelled and fully refunded.

6. Tracking

When your order ships you receive an email with a tracking number where available. You can also follow your order in My Orders.

7. Address and delivery problems

• Please check your address and phone number carefully. Carriers may need your phone number for delivery and customs.
• If a parcel is returned because of an incorrect address or failed collection, we will contact you. Re-delivery costs may apply.
• Damaged parcel: if possible, note the damage with the carrier, take photos and contact support@eusuk.com within 7 days.
• Lost parcel: contact us. We will open an investigation with the carrier and send a replacement or a full refund.

8. Contact

Delivery questions: support@eusuk.com