Review Policy

Last updated: 9 November 2026

Honest reviews help everyone shop better. This policy explains how reviews work on EUSUK Market, in line with EU consumer law (the Omnibus Directive), French law and the UK Digital Markets, Competition and Consumers Act.

1. Who can review

Only customers who have bought and received the product through EUSUK Market can leave a review. Every review is linked to a verified order. We do not publish reviews from people who have not purchased the product.

2. How reviews are displayed

• We publish both positive and negative reviews. We never delete a review because it is negative.
• Reviews are shown by date, newest first, unless you choose another sorting. The average rating is calculated from all published reviews.
• Sellers may reply publicly to reviews about their products.

3. What is not allowed

Reviews must not contain:

• fake reviews, or reviews written by a seller, its staff or competitors;
• reviews in exchange for payment, free products or discounts, unless clearly disclosed and permitted by us;
• offensive, discriminatory, threatening or illegal content, or personal data (such as phone numbers or addresses);
• advertising, links, or content unrelated to the product.

Sellers must never pressure customers to change or remove a review, or offer incentives to do so. Breaches may lead to removal of reviews, ranking penalties or store closure.

4. Moderation

We may check reviews before or after publication and remove those that break this policy. The reviewer is informed of the reason. You can report a review using our Report Content procedure.