Last updated: 9 November 2026
EUSUK Market respects intellectual property rights and the law. This page explains how anyone can report illegal content or intellectual property infringement, and how we handle reports. It follows the EU Digital Services Act (DSA), the US Digital Millennium Copyright Act (DMCA) and similar laws.
1. What you can report
- Counterfeit products, and trademark, copyright, design or patent infringement.
- Illegal or unsafe products, including recalled products and items in our Prohibited Items Policy.
- Illegal content: fraud, hate speech, content harmful to minors, or misleading or fake reviews.
- Sellers who break our policies.
2. How to submit a notice
Email support@eusuk.com with the subject "Notice: illegal content" or "Notice: IP infringement". To help us act quickly, please include:
- the exact URL(s) of the listing, store or review;
- a clear explanation of why you believe the content is illegal or infringing;
- for IP reports:
- your name and contact details;
- a description of the right (with registration number, for example a trademark number);
- proof that you own it or are authorised to act for the owner;
- a statement that you believe in good faith that the information is accurate and complete. For DMCA notices, add a statement under penalty of perjury and your physical or electronic signature.
Reports about suspected child sexual abuse material may be made anonymously.
3. What happens next
- We confirm receipt, review every notice diligently and objectively, and act within a reasonable time. For urgent safety risks, we act as quickly as possible.
- If we remove or restrict content, we inform the seller with a statement of reasons, and we inform you of our decision.
- Repeat infringers will have their stores closed.
- We may report serious criminal offences, such as threats to life or safety, to the competent authorities.
4. Counter-notice and complaints
If your content was removed and you believe this was a mistake, you can contest the decision within 6 months. Reply to our statement of reasons or email support@eusuk.com with the subject "Appeal". People review appeals, not only automated systems. You may also use a certified out-of-court dispute settlement body or go to court.
5. Misuse
We may suspend processing of notices from people who frequently submit manifestly unfounded notices.
6. Single point of contact
- Users and rights holders: support@eusuk.com
- Authorities, including EU member state authorities, the European Commission and the European Board for Digital Services: info@eusuk.com
Languages: English and French.
