At EUSUK Holding LLC, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we offer a clear and fair Refund Policy to address returns, exchanges, and refunds for eligible products and services.
- Returns and Exchanges
We offer a return and exchange policy for most products under the following conditions:
Returns: If you are unsatisfied with your product, you may return it within 30 days of receiving the item. The product must be unused, in its original packaging, and in resellable condition.
Exchanges: If you prefer to exchange an item, you may do so for another product of equal or lesser value within 30 days. If the new item costs more, you will be responsible for the price difference.
Non-Returnable Items: Certain products are non-returnable, such as customized or personalized items. These items will be clearly marked on the product page. - Refund Process
Once we receive your returned product, we will inspect it to ensure it meets the return criteria. Refunds will be processed back to your original payment method. The refund process typically takes 5-7 business days from the receipt of the returned product.
Refund Method: Refunds will be issued to the original payment method used for the transaction.
Refund Timeframe: Please allow up to 7 business days for your refund to appear in your account after approval. - Shipping Fees
Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect item shipped). You will be responsible for the shipping costs of returns, unless otherwise stated.
Return Shipping: The customer is responsible for return shipping costs unless the item is defective or we made an error in fulfilling your order.
Restocking Fees: In some cases, a restocking fee may apply, particularly for large or bulky items. This will be stated on the product page. - Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@eusuk.com. We will arrange for a replacement or a full refund depending on the situation.
Inspection: We may require you to send us a photo of the damaged or defective product.
Replacement or Refund: We will provide a replacement or full refund if the product is confirmed to be defective. - Digital Products and Services
For digital products (e.g., software, licenses) and services (e.g., IT consulting, cloud services), we generally do not offer refunds unless there is a defect in the service or product provided.
Subscription Services: For subscription-based services, you may cancel your subscription at any time before the renewal date to avoid further charges. No refunds will be provided for already paid periods. - Contact Us
If you have any questions about our refund policy or need assistance with a return or exchange, please reach out to our customer service team at:
Email: info@eusuk.com
Phone: +33 759647300